Assessment & Family Roadmap
$1,500flat
A full review of the situation, a visit with your loved one, and a written plan your family can act on with or without us. Most families start here.
Start a conversation Private Family Advocacy and Care Navigation
Finally, one person who knows the whole story.
When a parent falls or a spouse starts to decline, the family inherits a second full time job. Discharge deadlines, provider decisions, home changes, siblings in three states, and nobody holding the whole picture. Coastal Access Concierge gives your family one experienced local advocate for care navigation and follow through in Freeport, Santa Rosa Beach, and along 30A.
[AVAILABILITY LINE: accepting a limited number of families]
Woman-ownedCAPS-CertifiedInsuredLocal to Walton County
The problem
You can be a devoted family and still be in over your head.
Most families hit this all at once. The hospital wants a discharge decision by Friday. Nobody knows the difference between home health, private duty care, and hospice. One sibling is local and exhausted. The others are far away and getting secondhand information. The house needs changes nobody has time to arrange. Every provider manages their own piece and nobody manages the whole. That is the job we take.
What we take on
One advocate. The whole picture.
Care Navigation
We map the situation, explain the options in plain language, and help your family make informed decisions with the right professionals.
Transitions
Hospital to rehab, rehab to home, home to assisted living. We coordinate the nonclinical logistics so the move is organized instead of chaotic.
Provider and Vendor Coordination
Care companies, equipment providers, contractors, transportation. We coordinate them, communicate with them, and flag problems early.
Appointments
Scheduling, prepared questions, and follow up on what the visit produced. We coordinate third party transportation and meet your loved one at the appointment when the family wants us present. We do not provide transportation.
Long Distance Family Support
If you live out of state, we are your local presence in Freeport, Santa Rosa Beach, and along 30A. With your loved one's authorization, we keep designated family members informed.
End of Life Navigation
When a family is facing hospice, we handle logistics, coordinate vendors, and keep communication clear so the family can be present instead of managing details.
This is not home care. We do not provide caregivers, personal care, or transportation. This work is often called geriatric care management or private patient advocacy. We coordinate, advocate, and follow through so your family is never managing a complicated situation alone.
What we don't do
Clear boundaries.
- We do not provide medical advice, diagnosis, or clinical services.
- We do not make legal or financial decisions for clients.
- We do not handle client money, accounts, or valuables.
- We do not provide hands on personal care or caregiving shifts.
- We do not guarantee the work of independent providers.
- We are not an emergency service. In an emergency, call 911.
Clear boundaries are part of what makes this service trustworthy.
How it works
Three steps.
- 1
Start a conversation.
Tell us what is happening.
- 2
Assessment and roadmap.
We review everything, meet your loved one, and deliver a written plan.
- 3
Ongoing advocacy.
If you want us to execute the plan, we engage on retainer or as a Private Client family.
Engagement options
Start where the family needs to start.
Advocacy Retainer
$5,000prepaid
Ongoing coordination and follow through billed against the retainer at $175 per hour. Valid for twelve months.
Start a conversationPrivate Client
By application. Pricing personalized to the situation.
Full ownership of complex, ongoing situations with priority availability, weekly family briefings, and vendor oversight. Limited to three families at a time.
Request a ConversationEngagement terms, scope, and family authorizations are defined in a written agreement before work begins. See Concierge Service Terms.
Which level fits
Find the right starting point.
You need clarity.
Something changed and your family is not sure what to do next. Start with the Assessment & Family Roadmap. You get a written plan you can act on with or without us.
You need someone running point.
The plan exists but nobody has time to execute it. The Advocacy Retainer puts April on your team for coordination, follow up, and appointments as needs come up.
You need it fully owned.
The situation is complex, ongoing, or long distance, and your family wants one person accountable for the whole picture. Private Client is built for that, and we take on a maximum of three families.
Assessment
- Written family roadmap
- Included
- Ongoing coordination and follow up
- No
- Appointment presence
- No
- Weekly family briefing
- No
- Vendor oversight
- No
- Crisis response
- No
- How it is priced
- $1,500 flat
Retainer
- Written family roadmap
- Included
- Ongoing coordination and follow up
- As needed, billed against retainer
- Appointment presence
- When scheduled
- Weekly family briefing
- No
- Vendor oversight
- As needed
- Crisis response
- Subject to availability
- How it is priced
- $5,000 prepaid at $175 per hour
Private Client
- Written family roadmap
- Included
- Ongoing coordination and follow up
- Continuous
- Appointment presence
- Priority
- Weekly family briefing
- Included
- Vendor oversight
- Included
- Crisis response
- Priority, capacity reserved
- How it is priced
- Personalized, by application
Not sure whether you need Concierge or a home membership? Coastal Basic, Premium, and Complete take care of the house. Concierge takes care of the situation around the person: providers, appointments, transitions, and family communication. Many families use both.
Who you're hiring
Who you're hiring.
April Gloy spent more than fifteen years in facility and community social work before founding Coastal Access Living. She has worked inside skilled nursing environments, coordinated community resources, and supported families through orthopedic recovery, mobility changes, and the decisions nobody prepares you for. She has sat in the discharge meetings and care conferences most families face only once or twice. She sat in them for a career.
April is a Certified Aging-in-Place Specialist and lives in Freeport. She is not a nurse or a physician, and this is not a clinical service. What families hire is her judgment, her follow through, and someone local who knows who to call.
Founder, CAPS Certified, Freeport, FL
Family stories
What families say.
Stories from Concierge families will appear here as we begin this work. Until then, see what Walton County families say about working with April on the home page.
Coastal Access Living
Supports the home.
Coastal Access Concierge
Supports the family and everything in between.
These are separate services with separate agreements. When a concierge client's home needs safety or accessibility work, Coastal Access Living can assess it under its own engagement.
Frequently asked
Straight answers.
Is Concierge the same as my membership?
No. Memberships cover the home. Concierge is a separate advocacy and coordination engagement with its own agreement and pricing.
Does Concierge provide caregivers or rides?
No. We help families find and coordinate those services, and we meet your loved one at appointments when the family wants us present. We do not provide transportation.
Is Concierge covered by insurance or Medicare?
No. It is a private pay service.
Can April make medical or legal decisions for my parent?
No. She informs, organizes, and coordinates. Decisions stay with your family and the appropriate professionals.
Do you work with families outside Walton County?
Our clients' loved ones live in Walton County and nearby communities, including Freeport, Santa Rosa Beach, and along 30A. The family members we report to live anywhere.
Is this home care?
No. We do not provide caregivers or personal care. This work is often called geriatric care management or private patient advocacy. We help families find, coordinate, and oversee clinical and personal-care services.
Start a conversation
Tell us what is going on.
This page and form are not monitored for emergencies. In an emergency, call 911.
Coastal Access Concierge provides non clinical advocacy and coordination services. It is not a home health agency, nurse registry, or homemaker and companion service, and it does not provide medical, legal, or financial advice. See Concierge Service Terms.